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TABLE OF CONTENTS
Page
Preface............................................................................................. xv
Introduction....................................................................................... xvii
General ...............................................................................................1
AHM 001 Chapter 0—Record of Revisions .....................................................1
AHM 011 Standard Classification and Numbering for Members Airport Handling Manuals ......................2
AHM 012 Office Function Designators for Airport Passenger and Baggage Handling ............................30
AHM 020 Guidelines for the Establishment of Airline Operators Committees .........................................31
AHM 021 Guidelines for Establishing Aircraft Ground Times...................................................................34
AHM 050 Aircraft Emergency Procedures................................................................................................35
AHM 051 Aircraft/Airport Security Procedures .........................................................................................53
AHM 070 E-Invoicing Standards........................................................................................................... 58
Chapter 1—PASSENGER HANDLING........................................................................................................ 89
AHM 100 Chapter 1—Record of Revisions ..............................................................................................89
AHM 110 Involuntary Change of Carrier, Routing, Class or Type of Fare...............................................90
AHM 111 Procedures for Involuntary Change of Routing EN Route........................................................97
AHM 112 Denied Boarding Compensation.............................................................................................104
AHM 120 Inadmissible Passengers and Deportees ...............................................................................105
AHM 140 Items Removed from a Passenger's Possession by Security Personnel...............................107
AHM 141 Hold Loading of Duty-Free Goods..................................................................................108
AHM 170 Dangerous Goods in Passenger Baggage.............................................................................109
AHM 176 Recommendations for the Handling of Passengers with Reduced Mobility (PRM) ...............111
AHM 176A Acceptance and Carriage of Passengers with Reduced Mobility (PRM) ...............................112
AHM 180 Carriage of Passengers with Communicable Diseases..........................................................123
AHM 181 General Guidelines for Passenger Agents in Case of Suspected
Communicable Disease................................................................124
Chapter 2—BAGGAGE HANDLING................................................................................................ 125
AHM 200 Chapter 2—Record of Revisions ....................................................................................125
AHM 210 Local Baggage Committees...........................................................................................126
AHM 211 Airport Operating Rules ............................................................................................. 132
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Chapter 2—BAGGAGE HANDLING (continued)
AHM 212 Interline Connecting Time Intervals—Passenger and Checked Baggage .............................134
AHM 213 Form of Interline Baggage Tags.............................................................................................136
AHM 214 Use of the 10 Digit Licence Plate ...........................................................................................143
AHM 215 Found and Unclaimed Checked Baggage..............................................................................144
AHM 216 On-Hand Baggage Summary Tag ..........................................................................................146
AHM 217 Forwarding Mishandled Baggage...........................................................................................147
AHM 218 Dangerous Goods in Passengers' Baggage ..........................................................................149
AHM 219 Acceptance of Firearms and Other Weapons and Small Calibre Ammunition.......................150
AHM 221 Acceptance of Power Driven Wheelchairs or Other Battery Powered Mobility Aids
as Checked Baggage ............................................................................................................. 151
AHM 222 Passenger/Baggage Reconciliation Procedures ....................................................................152
AHM 223 Licence Plate Fallback Sortation Tags ...................................................................................159
AHM 224 Baggage Taken in Error ......................................................................................................... 162
AHM 225 Baggage Irregularity Report....................................................................................................164
AHM 226 Tracing Unchecked Baggage and Handling Damage to Checked and Unchecked
Baggage ......... 167
AHM 230 Baggage Theft and Pilferage Prevention................................................................................169
AHM 231 Carriage of Carry-On Baggage...............................................................................................172
AHM 232 Handling of Security Removed Items .....................................................................................176
AHM 240 Baggage Codes for Identifying ULD Contents and/or Bulk-Loaded Baggage .......................177
Chapter 3—CARGO/MAIL HANDLING ................................................................................................ 179
AHM 300 Chapter 3—Record of Revisions ............................................................................................179
AHM 310 Preparation for Loading of Cargo ...........................................................................................180
AHM 311 Securing of Load.......................................................................................................... 182
AHM 312 Collection Sacks and Bags.....................................................................................................185
AHM 320 Handling of Damaged Cargo .................................................................................................. 186
AHM 321 Handling of Pilfered Cargo ..................................................................................................... 187
AHM 322 Handling Wet Cargo ............................................................................................................ 188
AHM 330 Handling Perishable Cargo..................................................................................................... 190
AHM 331 Handling and Protection of Valuable Cargo ...........................................................................192
AHM 332 Handling and Stowage of Live Animals..................................................................................196
AHM 333 Handling of Human Remains.................................................................................................. 198
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Chapter 3—CARGO/MAIL HANDLING (continued)
AHM 340 Acceptance Standards for the Interchange of Transferred Unit Load Devices ......................199
AHM 345 Handling of Battery Operated Wheelchairs/Mobility AIDS as Checked Baggage..................205
AHM 350 Mail Handling................................................ 207
AHM 351 Mail Documents...................................................... 211
AHM 353 Handling of Found Mail................................................... 226
AHM 354 Handling of Damaged Mail ....................................................... 227
AHM 355 Mail Security .................................................................. 228
AHM 356 Mail Safety............................................................. 229
AHM 357 Mail Irregularity Message............................................ 230
AHM 360 Company Mail.............................................................. 232
AHM 380 Aircraft Documents Stowage ...............................................233
AHM 381 Special Load—Notification to Captain (General)..........................234
AHM 382 Special Load—Notification to Captain (EDP Format and NOTOC Service) ..........239
AHM 383 Special Load—Notification to Captain (EDP NOTOC Summary)..................251
AHM 384 NOTOC Message (NTM).................................. 254
Chapter 4—AIRCRAFT HANDLING AND LOADING..................................259
AHM 400 Chapter 4—Record of Revisions ........................................259
AHM 411 Provision and Carriage of Loading Accessories...............260
AHM 420 Tagging of Unit Load Devices .................................261
AHM 421 Storage of Unit Load Devices ........................................271
AHM 422 Control of Transferred Unit Load Devices .....................276
AHM 423 Unit Load Device Stock Check Message .......................281
AHM 424 Unit Load Device Control Message.............................283
AHM 425 Continued Airworthiness of Unit Load Devices ...............287
AHM 426 ULD Buildup and Breakdown .............................291
AHM 427 ULD Transportation ............................. 300
AHM 430 Operating of Aircraft Doors.................... 303
AHM 431 Aircraft Ground Stability—Tipping ...............304
AHM 440 Potable Water Servicing ............................... 305
AHM 441 Aircraft Toilet Servicing................ 316
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Chapter 4—AIRCRAFT HANDLING AND LOADING (continued)
AHM 450 Standardisation of Gravity Forces against which Load must be Restrained..........................317
AHM 451 Technical Malfunctions Limiting Load on Aircraft ...................................................................318
AHM 453 Handling/Bulk Loading of Heavy Items...................................................................................319
AHM 454 Handling and Loading of Big Overhang Items.....................320
AHM 455 Non CLS Restrained ULD ................................... 323
AHM 460 Guidelines for Turnround Plan...................................329
AHM 462 Safe Operating Practices in Aircraft Handling .........................330
AHM 463 Safety Considerations for Aircraft Movement Operations ......................................................345
AHM 465 Foreign Object Damage (FOD) Prevention Program .............................................................348
Chapter 5—LOAD CONTROL ....................................................................................................... 351
AHM 500 Chapter 5—Record of Revisions ............................................................................................351
AHM 501 Terms and Definitions............................................................................................................. 353
AHM 503 Recommended Requirements for a New Departure Control System.....................................359
AHM 504 Departure Control System Evaluation Checklist.....................................................................364
AHM 505 Designation of Aircraft Holds, Compartments, Bays and Cabin.............................................370
AHM 510 Handling/Load Information Codes to be Used on Traffic Documents and Messages............378
AHM 513 Aircraft Structural Loading Limitations....................................................................................387
AHM 514 EDP Loading Instruction/Report .............................................................................................398
AHM 515 Manual Loading Instruction/Report.........................................................................................414
AHM 516 Manual Loadsheet .................................................................................................................. 426
AHM 517 EDP Loadsheet ...................................................................................................................... 440
AHM 518 ACARS Transmitted Loadsheet..............................................................................................449
AHM 519 Balance Calculation Methods .................................................................................................456
AHM 520 Aircraft Equipped with a CG Targeting System......................................................................461
AHM 530 Weights for Passengers and Baggage...................................................................................462
AHM 531 Procedure for Establishing Standard Weights for Passengers and Baggage........................463
AHM 533 Passengers Occupying Crew Seats .......................................................................................469
AHM 534 Weight Control of Load...........................................................................................................470
AHM 536 Equipment in Compartments Procedure ................................................................................471
AHM 537 Ballast ......................................................................................................................... 476
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Chapter 5—LOAD CONTROL (continued)
AHM 540 Aircraft Unit Load Device—Weight and Balance Control .......................................................477
AHM 550 Pilot in Command's Approval of the Loadsheet......................................................................478
AHM 551 Last Minute Changes on Loadsheet.......................................................................................479
AHM 560 EDP Exchange for Semi-Permanent Data for Check in and Load Control ............................481
AHM 561 Departure Control System, Carrier's Approval Procedures....................................................507
AHM 562 Semi-Permanent Data Exchange Message (DEM)................................................................508
AHM 564 Migration from AHM 560 to AHM 565 ....................................................................................515
AHM 565 EDP Semi-Permanent Data Exchange for New Generation Departure Control Systems......535
AHM 570 Automated Information Exchange between Check-in and Load Control Systems.................637
AHM 580 Unit Load Device/Bulk Load Weight Statement .....................................................................643
AHM 581 Unit Load Device/Bulk Load Weight Signal............................................................................645
AHM 583 Loadmessage .................................................................................................................. 649
AHM 587 Container/Pallet Distribution Message....................................................................................653
AHM 588 Statistical Load Summary.......................................................................................................658
AHM 590 Load Control Procedures and Loading Supervision Responsibilities.....................................661
AHM 591 Weight and Balance Load Control and Loading Supervision Training and Qualifications .....665
Chapter 6—MANAGEMENT AND SAFETY ..........................................................................................671
AHM 600 Chapter 6—Record of Revisions ............................................................................................671
AHM 610 Guidelines for a Safety Management System ........................................................................672
AHM 611 Airside Personnel: Responsibilities, Training and Qualifications............................................685
AHM 612 Airside Performance Evaluation Program ..............................................................................692
AHM 615 Quality Management System..........................................................................................711
AHM 619 Guidelines for Producing Emergency Response Plan(s) .......................................................743
AHM 620 Guidelines for an Emergency Management System ..............................................................745
AHM 633 Guidelines for the Handling of Emergencies Requiring the Evacuation of an Aircraft
During Ground Handling......................................................................................................... 748
AHM 640 Human Factors Program .......................................................................................................750
AHM 650 Ramp Incident/Accident Reporting .........................................................................................765
AHM 652 Recommendations for Airside Safety Investigations ..............................................................770
AHM 660 Carrier Guidelines for Calculating Aircraft Ground Accident Costs........................................779
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Chapter 7—AIRCRAFT MOVEMENT CONTROL ..........................................................................................781
AHM 700 Chapter 7—Record of Revisions ............................................................................................781
AHM 710 Standards for Message Formats ............................................................................................782
AHM 711 Standards for Message Corrections .......................................................................................784
AHM 730 Codes to be Used in Aircraft Movement and Diversion Messages........................................785
AHM 731 Enhanced Reporting on ATFM Delays by the Use of Sub Codes..........................................791
AHM 780 Aircraft Movement Message...................................................................................................794
AHM 781 Aircraft Diversion Message.....................................................................................................806
AHM 782 Fuel Monitoring Message .......................................................................................................810
AHM 783 Request Information Message................................................................................................815
AHM 784 Gate Message ................................................................................................................. 817
AHM 785 Aircraft Initiated Movement Message (MVA)..........................................................................822
Chapter 8—GROUND HANDLING AGREEMENTS.......................................................................................827
AHM 800 Chapter 8—Record of Revisions ............................................................................................827
AHM 801 Introduction to and Comments on IATA Standard Ground Handling Agreement (SGHA).....828
AHM 803 Service Level Agreement Example ........................................833
AHM 810 IATA Standard Ground Handling Agreement .................................844
AHM 811 Yellow Pages.............................. 885
AHM 813 Truck Handling........................... 897
AHM 815 Standard Transportation Documents Service Main Agreement ................898
AHM 817 Standard Training Agreement.........................................912
AHM 830 Ground Handling Charge Note ....................................916
AHM 840 Model Agreement for Electronic Data Interchange (EDI) ......................918
Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPMENT SPECIFICATIONS........................935
AHM 900 Chapter 9—Record of Revisions ...........................935
AHM 901 Functional Specifications................................... 938
AHM 904 Aircraft Servicing Points and System Requirements ..................939
AIRBUS A300 B2 320-/B4/C4.........................942
A300F4-600/-600C4.........................945
A310–200/200C/300..................................951
A318 ................ 955
A319 .......................... 958
A320 ................................ 961
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Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPMENT SPECIFICATIONS (continued)
AHM 904 Aircraft Doors, Servicing Points and System Requirements for the Use of Ground
Support Equipment (continued)
A321 ....................................... 965
A330-200F............................. 968
A330-300......................................... 973
A340-200.................................. 976
A340-300............................ 980
A340-500.......................... 984
A340-600....................... 987
AIRBUS 350 900 Passenger.......... 990
AIRBUS A380-800/-800F ...............1021
ATR42 100/200 ............................ 1024
ATR72 ............................. 1025
AVRO RJ70................................ 1026
AVRO RJ85.................................. 1027
AVRO RJ100.............................. 1028
B727-200.................................. 1029
B737–200/200C..................... 1033
B737-300, 400, -500....................... 1035
B737-400.................................... 1038
B737-500............................. 1040
B737-600, -700, -700C.............. 1042
B737-700............................. 1045
B737-800..................... 1047
B737-900.............................. 1051
B747–100 SF/200C/200F....................1053
B747–400/400C....................... 1055
B757–200 ............................. 1063
B757–300 ...................... 1065
B767—200/200 ER ..................... 1066
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Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPMENT SPECIFICATIONS (continued)
AHM 904 Aircraft Doors, Servicing Points and System Requirements for the Use of Ground
Support Equipment (continued)
B767—300/300 ER ............ 1069
B767—400 ER ............................... 1073
B777–200/200 LR ................... 1076
B777–300/300 ER ...................... 1080
BOEING 787 800 Passenger ....................1084
BAe ATP (J61) .............................. 1092
CL-65 (CRJ 100/200) ...................... 1093
DC8–40/50 F SERIES................... 1094
DC8–61/61 F .......................... 1096
DC8–62/62 F ....................... 1098
DC8–63/63 F ......................................... 1100
DC9–15/21 ......................... 1102
DC9–32 .................................. 1103
DC9–41 ....................... 1104
DC9–51 ........................................... 1105
DC10–10/10 CF .......................... 1106
DC10–30/40, 30/40 CF ...................1108
EMBRAER EMB-135 Regional Models.....................1109
EMBRAER EMB-145 Regional Models..........................1111
Embraer 170......................................... 1113
Embraer 175................................... 1115
Embraer 190................................. 1117
Embraer 195............................... 1119
FOKKER 50 (F27 Mk 050) ....................1121
FOKKER 50 (F27 Mk 0502) .....................1123
FOKKER 70 (F28 Mk 0070) ..................1125
FOKKER 100 (F28 Mk 0100) ................1127
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Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPMENT SPECIFICATIONS (continued)
AHM 904 Aircraft Doors, Servicing Points and System Requirements for the Use of Ground
Support Equipment (continued)
FOKKER 100 (F28 Mk 0100) .....................1129
IL-76T ............................ 1131
MD-11............................ 1133
MD–80 SERIES................ 1135
SAAB 2000....................... 1136
SAAB SF-340 ....................... 1137
TU-204.............................. 1139
AHM 905 Reference Material for Civil Aircraft Ground Support Equipment.........................................1141
AHM 905A Cross Reference of IATA Documents with SAE, CEN, and ISO..........................................1145
AHM 909 Summary of Unit Load Device Capacity and Dimensions....................................................1147
AHM 910 Basic Requirements for Aircraft Ground Support Equipment...............................................1148
AHM 911 Ground Support Equipment Requirements for Compatibility with Aircraft Unit Load
Devices ................................................................................................................................. 1152
AHM 912 Standard Forklift Pockets Dimensions and Characteristics for Forkliftable General
Support Equipment............................................................................................................... 1154
AHM 913 Basic Safety Requirements for Aircraft Ground Support Equipment....................................1156
AHM 914 Compatibility of Ground Support Equipment with Aircraft Types .........................................1161
AHM 915 Standard Controls..................................................................................................... 1163
AHM 916 Basic Requirements for Towing Vehicle Interface (HITCH) .................................................1177
AHM 920 Functional Specification for Self-Propelled Telescopic Passenger Stairs ............................1178
AHM 920A Functional Specification for Towed Passenger Stairs ...................................................1181
AHM 921 Functional Specification for Boarding/De-Boarding Vehicle for Passengers with
Reduced Mobility (PRM)....................................................................................................... 1183
AHM 922 Basic Requirements for Passenger Boarding Bridge Aircraft Interface................................1188
AHM 923 Functional Specification for Elevating Passenger Transfer Vehicle .....................................1194
AHM 924 Functional Specification for Heavy Item Lift Platform...........................................................1197
AHM 925 Functional Specification for a Self-Propelled Conveyor-Belt Loader....................................1198
AHM 925A Functional Specification for a Self-Propelled Ground Based in-Plane Loading
System for Bulk Cargo.......................................................................................................... 1201
AHM 925B Functional Specification for a Towed Conveyor-Belt Loader ...............................................1204
AHM 926 Functional Specification for Upper Deck Catering Vehicle...................................................1207
AHM 927 Functional Specification for Main Deck Catering Vehicle.....................................................1211
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Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPMENT SPECIFICATIONS (continued)
AHM 930 Functional Specification for an Upper Deck Container/Pallet Loader ..................................1215
AHM 931 Functional Specification for Lower Deck Container/Pallet Loader .......................................1217
AHM 932 Functional Specification for a Main Deck Container/Pallet Loader ......................................1220
AHM 933 Functional Specification of a Powered Extension Platform to Lower Deck/Container/
Pallet Loader......................................................................................................................... 1223
AHM 934 Functional Specification for a Narrow Body Lower Deck Single Platform Loader................1225
AHM 934A Functional Specification for a Single Platform Slave Loader Bed for Lower Deck
Loading Operations .............................................................................................................. 1227
AHM 936 Functional Specification for a Container Loader Transporter...............................................1229
AHM 938 Functional Specification for a Large Capacity Freighter and Combi Aircraft Tail
Stanchion.............................................................................................................................. 1232
AHM 939 Functional Specification for a Transfer Platform Lift.............................................................1234
AHM 941 Functional Specification for Equipment Used for Establishing the Weight of a
ULD/BULK Load ................................................................................................................... 1236
AHM 942 Functional Specification for Storage Equipment Used for Unit Load Devices .....................1238
AHM 950 Functional Specification for an Airport Passenger Bus ........................................................1239
AHM 951 Functional Specification for a Crew Transportation Vehicle.................................................1241
AHM 953 Functional Specifications for a Valuable Cargo Vehicle.......................................................1243
AHM 954 Functional Specification for an Aircraft Washing Machine ...................................................1244
AHM 955 Functional Specification for an Aircraft Nose Gear Towbar Tractor.....................................1246
AHM 956 Functional Specification for Main Gear Towbarless Tractor.................................................1249
AHM 957 Functional Specification for Nose Gear Towbarless Tractor ................................................1251
AHM 958 Functional Specification for an Aircraft Towbar....................................................................1254
AHM 960 Functional Specification for Unit Load Device Transport Vehicle.........................................1256
AHM 961 Functional Specification for a Roller System for Unit Load Device Transportation on
Trucks ................................................................................................................................... 1259
AHM 962 Functional Specification for a Rollerised Platform for the Transportation of Twenty Foot
Unit Load Devices that Interfaces with Trucks Equipped to Accept Freight Containers
Complying with ISO 668:1988 ..............................................................................................1261
AHM 963 Functional Specification for a Baggage/Cargo Cart .............................................................1263
AHM 965 Functional Specification for a Lower Deck Container Turntable Dolly .................................1264
AHM 966 Functional Specification for a Pallet Dolly ............................................................................1266
AHM 967 Functional Specification for a Twenty Foot Unit Load Device Dolly.....................................1268
AHM 968 Functional Specification for Ramp Equipment Tractors .......................................................1270
AHM 969 Functional Specification for a Pallet/Container Transporter .................................................1271
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Chapter 9—AIRPORT HANDLING GROUND SUPPORT EQUIPMENT SPECIFICATIONS (continued)
AHM 970 Functional Specification for a Self-Propelled Potable Water Vehicle with Rear or
Front Servicing...................................................................................................................... 1273
AHM 971 Functional Specification for a Self-Propelled Lavatory Service Vehicle with Rear or
Front Servicing...................................................................................................................... 1276
AHM 972 Functional Specifications for a Ground Power Unit for Aircraft Electrical System ...............1279
AHM 973 Functional Specification for a Towed Aircraft Ground Heater ..............................................1283
AHM 974 Functional Specification for Aircraft Air Conditioning (Cooling) Unit ....................................1286
AHM 975 Functional Specifications for Self-Propelled Aircraft De-Icing/Anti-Icing Unit.......................1288
AHM 976 Functional Specifications for an Air Start Unit ......................................................................1292
AHM 977 Functional Specification for a Towed De-Icing/Anti-Icing Unit..............................................1294
AHM 978 Functional Specification for a Towed Lavatory Service Cart................................................1297
AHM 979 Functional Specification for a Towed Boarding/De-Boarding Device for Passengers
with Reduced Mobility (PRM) for Commuter-Type Aircraft ..................................................1299
AHM 980 Functional Specification for a Self-Propelled Petrol/Diesel Refueling Vehicle for
Ground Support Equipment.................................................................................................. 1301
AHM 981 Functional Specification for a Towed Potable Water Service Cart.......................................1303
AHM 990 Guidelines for Preventative Maintenance of Aircraft Towbars .............................................1305
AHM 994 Criteria for Consideration of the Investment in Ground Support Equipment........................1306
AHM 995 Basic Unit Load Device Handling System Requirements.....................................................1310
AHM 997 Functional Specification for Sub-Freezing Aircraft Air Conditioning Unit .............................1312
Chapter 10—ENVIRONMENTAL SPECIFICATIONS FOR GROUND HANDLING OPERATIONS ............1315
AHM 1000 Chapter 10—Record of Revisions ........................................1315
AHM 1001 Environmental Specifications for Ground Handling Operations ................1316
AHM 1002 Environmental Impact on the Use of Ground Support Equipment ............1317
AHM 1003 GSE Environmental Quality Audit.................................1319
AHM 1004 Guidelines for Calculating GSE Exhaust Emissions.........................1321
AHM 1005 Guidelines for an Environmental Management System ...............1322
Chapter 11—GROUND OPERATIONS TRAINING PROGRAM ......................1325
AHM 1100 Chapter 11—Record of Revisions ...........................1325
AHM 1110 Ground Operations Training Program ............1326
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Appendix A—References........................ 1361
Appendix B—Glossary...........................1393
Alphabetical List of AHM Titles................ 1401
IATA Strategic Partners .................... SP–1

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